Each communication from a patient is important to us. If anyone has a concern, our aim is to ensure that it is dealt-with quickly and resolved to everyone's satisfaction.
Practice Complaints Procedure
In the first instance patients with any concern should get in touch with a member of our reception team who will try resolve the matter immediately. If the concern remains unresolved , the matter will be handled by a member of our supervisory team.
You may write to us if you prefer. If the complaint is being made on behalf of someone else you MUST also send a signed and dated consent letter which clearly indicates that the patient authorises you to handle their complaint.
If you are unhappy with the Practice response to your complaint please ask for a copy of our full complaints procedure. As a last resort, if you are unhappy with our response you may write to the Health Service Ombudsman. As an alternative to the Practice Complaints Procedure, you may write to NHS England.
Complimentary Remarks or Suggestions
If you like to compliment our team, we would be delighted to pass on remarks. If you have any comments or suggestions, please drop us a line or call the surgery and speak to one of our reception staff who will inform the Practice Manager.