Each communication from a patient is important to us. If anyone has a concern, our aim is to ensure that it is dealt-with quickly and resolved to everyone's satisfaction.

Practice Complaints Procedure

In the first instance patients with any concern should get in touch with a member of our reception team who will try  resolve the matter immediately. If the concern remains unresolved , the matter will be handled by a member of our supervisory team.

You may write to us if you prefer. If the complaint is being made on behalf of someone else you MUST also send a signed and dated consent letter which clearly indicates that the patient authorises you to handle their complaint.

If you are unhappy with the Practice response to your complaint please ask for a copy of our full complaints procedure. As a last resort, if you are unhappy with our response you may write to the Health Service Ombudsman. As an alternative to the Practice Complaints Procedure, you may write to NHS England.

Complimentary Remarks or Suggestions

If you  like to compliment our team, we would be delighted to pass on  remarks.  If you have any comments or suggestions, please drop us a line or call the surgery and speak to one of our reception staff who will inform the Practice Manager.

Healthwatch Kingston upon Hull is the new, independent consumer champion for health and social care. Our job is to give children, young people and adults a powerful voice locally to help you get the best out of health and social care services in your area

HealthwatchKIngston upon Hull will:-

+ Provide information and advice to the public about accessing health and social care      services
+ NHS complaints advocacy
+ Involve local people in the provision, monitoring and commissioning and of local services

If this is something you are interested in or need information, please contact us at:- Healthwatch Hull, The Strand, 75, Beverley Road, Hull, HU13 1XL.

Telephone:  01482 595505
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