The Bridge Group Practice

The Bridge Group Practice

Orchard Health Centre
210 Orchard Road
HULL 
HU6 9BX

Elliottt Chappell Health Centre
215, Hessle Road
Hull
HU3 4BB
01482 30384001482 303840

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This Privacy Statement outlines the practices of The Bridge Group Practice regarding the collection, use, preservation, and disclosure of personal data obtained from users. It serves to inform users of their rights concerning their personal data and the measures taken to protect their privacy. By using the services, websites, or other online platforms provided by The Bridge Group Practice and submitting personal data, users consent to the practices described in this Privacy Policy.

Information We Collect
The Bridge Group Practice collects personal data to enhance the quality of care provided. Personal data refers to any information related to a living, identifiable individual, such as name, height, weight, date of birth, and medical history. This data collection complies with the Data Protection Act, which governs the use of personal data across electronic and physical media.Personal information is collected through various interactions:Registration and subsequent interactions as a patient.Visits to NHS or health partner facilities.Participation in the Patient Group.Applications for employment.Usage of services provided by The Bridge Group Practice.Communications via email, phone, or social media.Participation in surveys or other website interactive features.This data aids in personalizing and enhancing user experience on the website, although users can choose not to provide certain information.

Why We Collect Your Information
The primary uses of collected information include:Delivering requested products and services.Ensuring safe and effective care.Collaborating with care providers.Responding to legal obligations.Improving care quality.Optimizing website content.Gathering public health data.

Data Retention and Lawful Basis
Data is retained following the Health and Social Care Department's guidelines and the Health and Social Care Records Management Code of Conduct 2016, ensuring secure destruction of confidential information. Data processing is justified on several legal bases, such as performance of a contract, legal obligations, vital interests, legitimate interests, and user consent. The specific purposes for data collection are detailed within the Privacy Policy.

Data SharingPersonal data may be shared with various organizations to facilitate healthcare delivery or as legally required. These organizations include health authorities, NHS services, GPs, social services, educational bodies, local authorities, the police, and other public and private sector entities involved in healthcare or audits.

Security and CCTV Use
Personal information security is paramount; data is not sold to third parties and is shared only to support healthcare delivery. The practice utilizes encrypted networks and emails to safeguard data. CCTV footage may be used for crime prevention and shared with the police if necessary.

Telephone Calls and User Rights
Telephone calls to the practice may be recorded for training and monitoring purposes, with protocols to secure and control data access. Users have various rights regarding their personal data, including access, correction, restriction of use, erasure, and objection to data sharing.

Concerns and Complaints
Users can raise concerns about data handling practices by contacting the Practice Manager or the Information Commissioner’s Office (ICO) for unresolved issues.This Privacy Statement is intended to provide a transparent overview of The Bridge Group Practice's data handling practices, ensuring users are fully informed about how their personal data is used and protected.


Supplementary Privacy Notice

Information for patients explaining how health and social care organisations may use your Summary Care Record information within the health and social care system to protect you and others during the coronavirus (COVID-19) outbreak.

Your information and responding to coronavirus (COVID-19)

The health and social care system is facing significant pressures due to the coronavirus outbreak. Health and care information is essential to deliver care to individuals, to support health and social care services and to protect public health. Information will also be vital in researching, monitoring, tracking and managing the outbreak. In the current emergency, it has become even more important to share health and care information across relevant organisations.

This notice describes how GPs and other health and social care organisations may use your information within the health and social care system to protect you and others during the Coranavirus (COVID-19) outbreak with regard to your Summary Care Record.

Summary Care Records
All patients registered with a GP have a Summary Care Record, unless they have chosen not to have one. The information held in your Summary Care Record gives registered and regulated healthcare professionals, away from your usual GP practice, access to information to provide you with safer care, reduce the risk of prescribing errors and improve your patient experience.
Your Summary Care Record contains basic (Core) information about allergies and medications and any reactions that you have had to medication in the past.

Some patients, including many with long term health conditions, previously have agreed to have Additional Information shared as part of their Summary Care Record. This Additional Information includes information about significant medical history (past and present), reasons for medications, care plan information and immunisations.

Change to information held in your Summary Care Record
In light of the current emergency, the Department of Health and Social Care has removed the requirement for a patient’s prior explicit consent to share Additional Information as part of the Summary Care Record].

This is because the Secretary of State for Health and Social Care has issued a legal notice to healthcare bodies requiring them to share confidential patient information with other healthcare bodies where this is required to diagnose, control and prevent the spread of the virus and manage the pandemic. This includes sharing Additional Information through Summary Care Records, unless a patient objects to this.

If you have already expressed a preference to only have Core information shared in your Summary Care Record, or to opt-out completely of having a Summary Care Record, these preferences will continue to be respected and this change will not apply to you. For everyone else, the Summary Care Record will be updated to include the Additional Information. This change of requirement will be reviewed after the current coronavirus (COVID-19) pandemic.

Why we have made this change
In order to look after your health and care needs, health and social care bodies may share your confidential patient information contained in your Summary Care Record with clinical and non-clinical staff in other health and care organisations, for example hospitals, NHS 111 and out of hours organisations. These changes will improve the healthcare that you receive away from your usual GP practice.

Your rights in relation to your Summary Care Record Regardless of your past decisions about your Summary Care Record preferences, you will still have the same options that you currently have in place to opt out of having a Summary Care Record, including the opportunity to opt-back in to having a Summary Care Record or opt back in to allow sharing of Additional Information.

You can exercise these rights by doing the following:

Choose to have a Summary Care Record with all information shared.
This means that any authorised, registered and regulated health and care professionals will be able to see a detailed Summary Care Record, including Core and Additional Information, if they need to provide you with direct care.

Choose to have a Summary Care Record with Core information only.
This means that any authorised, registered and regulated health and care professionals will be able to see limited information about allergies and medications in your Summary Care Record if they need to provide you with direct care.

Choose to opt-out of having a Summary Care Record altogether.
This means that you do not want any information shared with other authorised, registered and regulated health and care professionals involved in your direct care.

You will not be able to change this preference at the time if you require direct care away from your GP practice. This means that no authorised, registered and regulated health and care professionals will be able to see information held in your GP records if they need to provide you with direct care, including in an emergency.

This privacy notice supplements your GP practice's main privacy notice.

Changes to this privacy notice
This notice may be amended at any time, so please review it frequently. The date at the top of this page will be amended each time this notice is updated.